Sometimes you reach a point where continuing with your current business is undesireable. Or maybe you are the type of person who loves the challenge of starting a new business — but hate the day-to-day work of keeping it going.

In either case, you may wish to sell your site. Once you have a buyer who is interested, you’ve signed agreements and money has changed hands, you’ll need to turn the keys to your website over to the new owner.

As the current owner of the website, you will need to submit a support ticket to the Watersweb Helpdesk Sales and Billing Department,  to let us know that you are transferring the site to someone else.

You will need to include the following information in your ticket about the NEW owner:

• Full Name
• Address
• City, State, Zip code
• Email Address
• Phone number

Once we have recieved this information, we will create a new Billing account for the new owner, transfer the website and (if applicable) domain packages to the new account. If you have no other sites or services with us, we will delete your credit card information from our encrypted database and deactivate your account.

Of course, you are always welcome to come back if you need a new website. Just submit a helpdesk ticket and ask us to reactivate your account.

If you have other sites or services with us, then your account will remain active, minus the site packages you just sold.

Congrats!

As a fellow work at home mom, I understand how hard it is to balance family with work.

(Right now, I’m sitting here typing while my husband cooks dinner. I think I’ve been at the computer since around 9 a.m. LOL)

I also understand that sometimes our plans don’t turn out the way we want. Or our situations change and prevent us from following the path we had originally chosen.

When life gets in the way of your plans to start a home business, you may need to cancel your hosting account or domain registration. We have taken steps to make this as easy and painless as possible.

To cancel your services, please go to Watersweb Helpdesk and submit a support ticket to the Cancellation Department. Make sure you fill out all the information we request, including making sure you send the email from the email address we have on file in the billing center.

If you chose to cancel your account within the first 30 days after you order your hosting account, we will refund your hosting and Shop Kit Plus license fees.

We do not offer refunds after the initial 30-day period. We also do not offer refunds on domain registrations or services provided.

I will send you an invoice for your monthly hosting fees two days before the first of every month. If you are paying by automatic credit card payment, you don’t need to do anything at this point. If you are paying via Paypal or manual credit card payment, you should log into the Billing Center and pay your invoice at this time.

Once you have paid your invoice or I have run it through the payment processor, you will receive a payment receipt, which will show, in red or green letters, the status of your payment.

Please check this receipt to make sure your payment went through properly. I also recommend that you print it out for tax purposes.

Here are the possible status messages:

• Manual Payment — This means that your Paypal or manual credit card payment was processed.
• Approved — This means that your automatic credit card payment was processed.
• Declined – This means your automatic credit card payment was NOT processed. You MUST contact me to make arrangements for payment, or risk having your account suspended.

Please make sure you contact and/or credit card information is up-to-date. Accounts with overdue invoices will receive notification via email on the 5th and 10th day of the month. Our Billing Manager will call you after the 10th, as an extra step to let you know that you have an outstanding invoice. You will receive a site suspension notice on the 15th. Your site will be suspended shortly thereafter.

Planning your finances and making sure you pay invoices on their due date — always the first day of the month — will prevent your site from being suspended.

Once you have ordered your Watersweb Hosting or Shop Kit Plus hosting account, your information is stored in the Watersweb Billing Center.

You can access the system online by going to the Watersweb Billing Center. You can login using the email address and password you setup when you signed up for your package.

If you previously paid via Paypal or check, but are now wanting to pay via automatic credit card payment, you will need to enter your credit card information into the system.

To do this, login to your dashboard following the instructions above. Once there, select the My Finance icon at the top of the page, and click on Update CC. Enter your credit card information, your site password and click update. Let me know once you have done this and I will then process any invoices you have outstanding.

If you have any questions, let me know.

Once you have ordered your Watersweb Hosting or Shop Kit Plus hosting account, your information is stored in the Watersweb Billing Center.

You can access the system online by going to the Watersweb Billing Center. You can login using the email address and password you setup when you signed up for your package.

Once you are logged in, you will see your dashboard. There, you can check to see the status of your invoices, view a list of all paid invoices, pay due invoices, view a list of all your packages, upgrade your packages, update your information, etc.

To pay your invoices:

When you have logged in you will see, in the left column, the Invoice Stats header. In this section you will see:

Total Due      [1]      $5.00

Click the number between the []. This will take you to a list of invoices (if you have more than one) or directly to the due invoice. There, you can click the Paypal button — or the Pay Online button, where you can enter your credit card information to pay. (Your credit card information is encrypted and passed from my billing center to authorize.net via a secure connect.)