Have you ever received payment for a product, shipped the item, and then had the Paypal payment reversed?

One of my clients just had this happen to her recently.

Apparently, she was in communication with the customer when she shipped the item. A couple of days later, the customer filed a dispute with Paypal, who reversed the charge.

How do you prevent this from happening to you?

First, my client, in this case, shipped her products via First Class mail. I strongly recommend you ship with delivery confirmation. You can add this option when printing your shipping label from Paypal.

Second, make sure you are in full communication with the customer. It sounds like my client did follow this advice, so in her case, she should save all communications with the client.

And third, I recommend that you contact the post office in the event that your customer claims a package didn’t arrive. Contact the post office in the customers area and ask them to research the shipment for you.

And fourth, make sure you are familiar with Paypal’s policies:

• Understanding Chargebacks 
• Seller Protection Policies